Tenant moved to a new unit after News 2 investigates

GREENSBORO, N.C. — Kaela Barnes use to dread coming house. The condominium she lived in was smelly, slipping apart, and always having challenges.

“It was disgusting, I suggest disgusting,” Barnes mentioned.

The difficulties started off with a defective very hot water heater and a plumbing issue with 1 of the toilets. The sizzling h2o heater leaked, and the bathroom would generally overflow.

“Water would get all about in this article, (hallway) and run down into the dwelling room,” Barnes stated.

Management would mail a upkeep particular person to correct the concern and clean up the mess, but it would break a couple weeks later on. Giant admirers had been put in the apartment to dry the carpets, but Barnes said they were being by no means cleaned.

“No matter how frequently I cleaned there was no bringing this residence back to lifestyle,” Barnes claimed.

H2o from regular flooding ruined the baseboards and drywall by the toilet and sizzling drinking water heater. There was mildew around the very hot drinking water heater in which it ongoing to leak.

Barnes reported she would also have to continually jiggle the manage on an additional rest room so it would shut off and not continuously operate.

After trying to get management to take care of the challenge for a number of months with no real good results, Barnes arrived at out to News 2.

Barnes despatched us an e mail describing the difficulties and letting us know the carpet had been waiting for the rest room to overflow for 35 days. Barnes stated she and her roommate would generally have to clean up up the drinking water themselves simply because no a person would arrive out in a affordable time body.

“The home experienced an dreadful scent regardless of how quite a few candles or something I employed, it smelled dreadful,” Barnes claimed.

A few times immediately after Barnes attained out to us, we spoke with a supervisor on-web site and contacted the corporate office. The manager told us he would get another person out to the condominium before long and examine the ongoing issues. A consultant with the corporate business office also told us it would converse with the supervisor on-internet site and look into.

It took a number of months but somebody from the company office environment did access out to us about the challenges Barnes was possessing. They experienced resolved to transfer Barnes into a newly renovated unit at no extra expense.

“Very satisfied, but it took you (News 2), you did this,” Barnes mentioned.

On this early morning, Barnes was producing breakfast in her new apartment and the only smell was coming from the kitchen area where by Barnes was creating sausage and eggs.

The new condominium is doing the job out well, Barnes has not experienced any concerns due to the fact transferring in.