You are the Maintenance Manager for a 20,000-unit multifamily portfolio.

About 7,000 of those units have been acquired in the last year. The acquisitions team is saying there will be another 12,000 this year.

Meanwhile, your team has only grown marginally. Truth is, even if you had the time and budget to hire the staff you need, there simply aren’t enough people in the labor pool to hire.

So, you’ll continue with what you’ve got.

The stated goal of these acquisitions is to bring best practices to the property management and operations to maximize controllable NOI.

But the first step is just figuring out what exists.

Some of the properties are garden style, so that makes it relatively easy from a critical equipment perspective. But whether it’s garden style or high-rise properties, 12,000 additional units means 12,000 additional refrigerators, thousands of washers and dryers, and an unknown number of small

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